Internal Comms and H.R.
High quality engagement with your people. It’s the most important ingredient of making sure your teams are up for the job. Are your people clear about what they need to do, why they need to do it and what the bigger reward will be?
Clarity on all these things can really help them do their best work.
On top of that, it doesn’t half improve morale if teams find the messages from the back office (on pay, tax, leave and the rest) quick to read and easy to understand.
Even companies that are brilliant at communicating with customers sometimes still write in business speak to their own teams. Half a day’s training for the right people can begin to change that.